SHIPPING POLICY
Last updated: July 24, 2026
Order processing
Orders are prepared in the order they are received, excluding weekends and holidays. You will receive a shipping confirmation with tracking information after your order leaves our facility.
Rates and delivery estimates
Available shipping methods, rates, and estimated delivery windows are shown at checkout based on the destination. Delivery dates are estimates and are not guaranteed by Matcha Riot.
Address changes
Review your shipping address before completing checkout. If you notice an error, contact contact@matchariot.com immediately. We cannot guarantee changes after an order begins processing.
Delays
Carrier delays, severe weather, customs processing, and other circumstances outside our control can affect delivery. Tracking information from the carrier is the best source for current delivery status.
Lost, stolen, or damaged packages
If tracking shows a delivery that you cannot locate, check with household members, neighbors, and the carrier first. For damaged orders, contact us promptly with your order number, packaging photos, and product photos so we can evaluate the issue.
International orders
International customers are responsible for any duties, taxes, customs fees, or import restrictions that apply in the destination country. Customs processing can extend delivery times.
Contact
For shipping questions, email contact@matchariot.com.